Help & Support
Last updated: March 26, 2026
This page describes the formal process for support, correction requests, and legal takedown submissions.
Account and access
For account-access issues, submit your username, affected URL (if any), and a technical description of the issue, including browser and device details.
Content correction and legal takedown requests
If you are a rights holder or authorized representative requesting correction or removal of series information, your notice must include all required elements below:
- Full legal name and contact information of the requester.
- Identification of the affected work, series, performer, or trademarked material.
- Exact URL(s) on ShipsBloom where the disputed information appears.
- Legal basis for the request, including ownership or authorization statement.
- A declaration made in good faith that the request is accurate and authorized.
Support response time
Initial review is generally completed within 2-5 business days. Complex legal requests may require additional verification time.
Support and legal contact
Send all support, correction, and legal takedown requests to: